Brody's Toothbrush Debacle

posted by David Brody - 


So as anyone who has heard me on the main show or the Elvis Duran 15 Minute Morning Show Podcast on iHeartRadio knows I somehow end up dissatisfied with my restaurant and customer service experiences. 

I usually politely point out my bad experience and the companies are almost always able to make things perfect for me. 

That said, I am having a hell of a time with Amazon. Yes, I love Amazon and I am a Prime member but every once in a while, if something arrives at the house that is not exactly what you ordered, Amazon has an “Amaz-ing” return exchange policy. 

Oh, one more thing, I have an unhealthy favoritism towards all things I own being blue or partially blue. So when ordering a new Oral B CrossAction Pro-Health Toothbrush, Medium 2 pack (pictured below), I, of course, searched for the seller selling a 2 pack of 2 blue ones! Nowhere in the description of the item did it say “Colors may vary” as many items do.  

I had been searching for so long for a 2 pack of blue in stores that I decided to order 2 of the 2 packs so I would have 4 blue toothbrushes to last me a while.  See? It all makes sense in my world. 

When they arrived 2 days later, both packs contained 1 blue and 1 gray toothbrush.

I immediately put in for an exchange of ONE of the 2 packs figuring I would use the blue one in pack 1 and use the gray one as my travel toothbrush (less important) and fully explained in writing, my desire for 2 blue toothbrushes as the reason for the exchange.

When my new 2 pack arrived 2 days later it was 1 blue and 1 pink! No need for the pink, so back they went.

I once again fully explained my desire for 2 blue toothbrushes as the reason for the exchange.

Two days later my new 2 pack arrived. This time the 2 pack was a different model of Oral B toothbrushes. Not the ones I originally ordered. Was 1 of them blue and 1 not? Oh no.

One was purple and one was green!!! Things are deteriorating fast.

 

I called and spoke to a rep that sent me a 2 pack for free and assured me they would be blue. They arrived and are gray and gold. At this point, I’m just going to live with cavities.

David Brody

David Brody

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