Anyone who has ever worked retail, food service, or any customer facing job has the shared experience of expertly handling some of the worst customers and the pure joy that follows.
Twitter is celebrating this American Airlines manager for simultaneously being the most calm and iconic person ever while handling (and rejecting) a passenger that was disrespectful towards one of his employees.
The peace in his voice, the joy in his eyes, the calm in the air as this man just eviscerates Karen in front of the entire airport. Its *chef's kiss*
And I'm LIVING for the little dig at Spirit Airlines. "I suggest you try Spirit," knocked me OUT